Terms & Conditions

Last updated: 12 October 2026

These terms apply to every order placed with ECO-Fridge Ltd, whether online, by phone or by email. Please read them before you order – in particular the sections on delivery, checking your goods, installation, returns and warranty.

1. About these terms

1. “We”, “us” and “the Seller” mean ECO-Fridge Ltd, 18 Top Angel, Buckingham Industrial Park, Buckingham, Buckinghamshire MK18 1TH. “You” and “the Buyer” mean the person or business placing the order.
2. We sell to businesses. Our prices are trade prices and every sale is treated as a business-to-business contract. By placing an order you confirm that you are buying for the purposes of your business.
3. These terms are the whole agreement between us and apply in place of any terms you send us, unless we agree otherwise in writing.
4. If you are a consumer, nothing in these terms affects the rights you have by law.

2. Orders

1. An order is accepted, and a contract formed, only when we have received payment in full and confirmed the order.
2. It is your responsibility to make sure that the equipment you order is suitable for the purpose you intend to use it for, including its size, temperature range and the conditions of the room where it will stand. Our team is happy to advise before you order.

3. Prices

1. Prices on our website are shown excluding VAT. VAT is added at the current rate at checkout and on your invoice.
2. Delivery to UK mainland addresses is included, except as set out in section 5.
3. Optional extras – such as Removal & Disposal of your old cabinet, castors or a 12-month parts warranty – are charged at the price shown on the product page when you order.
4. We may change our prices at any time before we accept an order, for example because of increases in the cost of materials, labour, transport or market conditions. If a price is shown incorrectly because of an obvious error, we will contact you before accepting the order.

4. Payment

1. Unless we agree otherwise in writing, payment is due in full in advance (pro forma), by card or bank transfer.
2. Goods are not reserved and will not be dispatched until payment has cleared.

5. Delivery

1. Delivery is free to UK mainland addresses. Deliveries north of York, Leeds and Blackpool, and outside the UK mainland, carry an extra charge, which we will confirm before you order.
2. Delivery dates are estimates only – usually around 8 working days from cleared payment. We are not liable for delays, however caused.
3. Cabinets are delivered to the front door of ground-floor premises only. The driver may, at their discretion, help move a cabinet to a position inside the premises that you choose; this is done entirely at your risk.
4. Please make sure that there is safe access for the delivery vehicle and that doors, corridors and floors are suitable for the size and weight of the cabinet. If a delivery cannot be made because of access problems or because nobody is available to receive it, we may charge for a second delivery.

6. Risk and ownership

1. The risk in the goods passes to you on delivery or collection.
2. Ownership of the goods stays with us until we have received payment in full.

7. Checking your goods on delivery

1. You must inspect the goods when they are delivered or collected.
2. If equipment arrives damaged or with parts missing, refuse the delivery (or the affected part of it) and tell us straight away.
3. If the delivery note is signed – including when signed “unexamined” or “examined” – the goods are treated as accepted, and we cannot accept later claims for damage or missing parts.

8. Installation and use

1. You are responsible for having the equipment installed and commissioned by a qualified refrigeration engineer, at your cost, as described in these terms and in the manufacturer’s manual.
2. Unless the product specification states a higher rating (for example stainless steel storage cabinets rated for kitchens up to 43 °C), cabinets must be installed where the room temperature does not exceed 25 °C and the relative humidity does not exceed 60%.
3. Allow the clearance around the cabinet given in the manual, keep the ventilation grilles clear, and position cabinets away from direct sunlight and from sources of hot or cold air.
4. As a guide, refrigerated cabinets operate at an air temperature of −1 °C to +7 °C and freezers at −18 °C to −22 °C; see each product’s specification for its exact range. Refrigerated cabinets produce a noise level of about 68 dBA at one metre.
5. You are responsible for preventative maintenance: all electrical and mechanical parts should be checked every three months by a qualified refrigeration engineer, as described in the manufacturer’s manual.

9. Cancellations and returns

1. Once an order has been accepted, it cannot be cancelled, and we do not accept returns once the goods have been delivered and the delivery note signed.
2. A return can only be arranged before the cabinet has been delivered into your premises and before the delivery note is signed. The cabinet then comes back to us and a restocking fee of £600 + VAT is charged.
3. A defect in the quality or dimensions of part of a delivery does not entitle you to cancel the rest of the contract.
4. See also our returns page.

10. Warranty

1. All goods are sold without a warranty (“Wholesale order”), unless you add the optional 12-month parts warranty when you order (charged at 15% of the product price, as shown on the product page) or we agree a different warranty with you in writing.
2. Where a warranty applies, it covers replacement parts only. Labour and transport for fitting replacement parts are charged at our current rates.
3. No warranty covers glass, light fittings, paintwork or rust, condensation, cosmetic damage, misuse, fair wear and tear, abnormal site conditions, or faults caused by the equipment not being installed, used or serviced as described in these terms and the manufacturer’s manual.
4. A warranty is invalidated if the three-monthly preventative maintenance (section 8) has not been carried out, or if the equipment has been modified (section 13).
5. Parts supplied outside a warranty must be paid for in full before dispatch. After a part is replaced, we cannot guarantee that other parts will not fail in the future.
6. We may end any warranty or guarantee if our staff are subjected to physical or verbal abuse while carrying out their work.

11. Disposal of old equipment (WEEE)

1. Under the Waste Electrical and Electronic Equipment (WEEE) Regulations, you take responsibility for financing the future collection and disposal of the cabinets you buy from us.
2. Where offered on the product page, you can add Removal & Disposal when you order: we take away your old cabinet of the same size when we deliver the new one. Otherwise, if you would like us to take back equipment, the cost will be agreed and invoiced separately.

12. Dimensions, specifications and graded units

1. Dimensions, capacities and other specifications are given for guidance only and are not binding. Product images are illustrative. Please check that the cabinet will fit, including the clearance needed for installation and ventilation, before you order.
2. End-of-line, ex-showroom and used cabinets are sold in the condition described on the product page and may show cosmetic marks.

13. Modifications

If the equipment is altered by you or by a contractor, we are not responsible for any defects or problems that result, any warranty is invalidated, and the cost of diagnosing problems caused by the alterations will be charged to you.

14. Our liability

1. We are not liable for any loss of profit, loss of stock, business interruption or other indirect or economic loss, including loss caused by defective parts.
2. Our total liability under any contract is limited to the price paid for the goods concerned.
3. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

15. General

1. If any part of these terms is found to be invalid, the rest remains in force.
2. We may update these terms from time to time. The terms that apply to your order are those published on the date you place it.
3. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
4. How we use personal information is explained in our Privacy Policy.